Shipping policy
WHAT DOES IT COST TO RECEIVE MY ORDER?
Enjoy Free Delivery on qualifying orders:
UK Orders: Free shipping is available on all orders over £150. We deliver to any location within the United Kingdom, including Northern Ireland, the Highlands, the Scottish Islands, the Isle of Man, and the Scilly Isles.
PERFUME OILS
UK:
- Standard (2 to 4 business days): £2.99 (Orders £32 and up)
- Express (1 to 3 business days): £4.99
- Special Delivery (1 to 2 business days): £6.99
- Free for orders over £150
PERFUME BOTTLES (UK ONLY)
UK:
- Standard (2 to 4 business days): £3.99 for orders £50 and up, free for orders over £150
- Express (1 to 3 business days): £6.99
- Next Day Delivery (Orders before 2 pm, Mon-Fri): £8.99
GIFT SETS (UK ONLY)
UK:
- Standard (2 to 4 business days): £3.99 for orders £45 and up, free for orders over £150
- Express (1 to 3 business days): £6.99 (for orders under £150)
- Next Day Delivery (Orders before 2 pm, Mon-Fri): £8.99 for orders under £150
WHEN WILL I RECEIVE MY ORDER?
Orders are processed within 24 hours of purchase for security verification. Orders placed on business days are typically dispatched within 48 hours.
UK Orders: Delivered within 2-5 business days from dispatch.
REFUNDS & RETURNS
Late or Missing Refunds: If you haven’t received a refund, please check with your bank and credit card company first, as processing times may vary. If you still have not received your refund, please contact us at info.theoudinaire@gmail.com.
Sale Items: Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.
Exchanges: We replace items only if they are defective or damaged. For exchanges, please email us at info.theoudinaire@gmail.com and send your item to:
85 Great Portland St, London, W1W 7LT
NOTE:
We only ship within the UK.