Frequently asked questions
My account
Do I need to register for an account?
No, you can use our guest checkout if you want.
If you check out as a guest you won’t receive these benefits:
Faster checkout – we’ll safely store your delivery information for your next purchase. Easily check on the status of your orders. View order history.
How do I create an account?
Creating an account is simple. It’ll allow you to checkout with ease, receive updates and check the status of your orders.
You can create an account here.
If you for any reason cannot create your account, contact our Customer Care Team on email at info.theoudinaire@gmail.com
I’ve forgotten my password
If you’ve forgotten your password, please use the “Forgot your password?” link on the account sign-in page.
You will receive an email with a link to reset your password.
Delivery
What delivery options do you have?
Enjoy Free Delivery on qualifying orders:
UK Orders: We offer free shipping on all orders over £150. We deliver to any location within the United Kingdom, including Northern Ireland, the Highlands, the Scottish Islands, the Isle of Man, and the Scilly Isles.
Perfume Oils
UK:
EU: Standard (7 to 20 business days): £9.99
International: Standard (7 to 25 business days): £11.99
Perfume Bottles (Only available within the UK)
UK:
Please Note: Due to restrictions, we do not ship perfume bottles outside of the UK. Perfume oils, however, are available for international shipping.
For next-day delivery, please place your order before 2 pm (Monday - Friday) to ensure timely processing.
Do you offer international shipping?
Due to restrictions, we do not ship perfume bottles outside of the UK. Perfume oils, however, are available for international shipping.
I haven’t received my delivery
We aim to dispatch all orders within 1-2 working days. If you wish to receive your order using special delivery, orders must be placed before 2pm.
We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Special delivery orders received after Friday 2pm will be processed on the next working day (Monday).
Please bear in mind during busy periods, couriers might have a slight delay when delivering packages.
If you still require assistance, contact our Customer Care Team on email at info.theoudinaire@gmail.com
Payments
What payment options do you offer?
We currently accept VISA, Mastercard, American Express, PayPal, Apple Pay, ShopPay, and ClearPay.
Returns
My items have arrived damaged
At The Oudinaire, we always try our best to package your items securely, so they are not damaged in transit. However, sometimes they might suffer some damage whilst on their way to you.
If this is the case, please contact our Customer Care Team on email at info.theoudinaire@gmail.com
Please do not dispose of any packaging as you may be asked to return or provide pictures.
What items can I return?
Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.
We do not offer refund on promotional, reduced or discounted items. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.